Refunds & Cancellation Policy

Last updated: August 2026

This document is provided for general information and does not constitute legal advice. Please consult a qualified professional for advice specific to your situation.

Overview

This Refunds & Cancellation Policy explains how billing works at Notioff, how automatic renewal and cancellation work, and when you may be eligible for a refund. It applies to paid subscriptions to the Notioff Service and should be read together with our Terms of Service and our Pricing page. Our goal is to keep billing simple, predictable, and fair.

Free plan

Our free plan is available at no cost and does not require a credit card. Because there is no charge, the free plan does not involve billing, renewal, or refunds. You can use the free plan for as long as you like and upgrade to a paid plan whenever you are ready.

How billing works

Paid plans are offered on a monthly or annual basis, depending on the option you choose at checkout. Key points:

  • Fees are billed in advance at the start of each billing period.
  • All prices are shown in US dollars (USD).
  • Prices exclude any applicable sales tax or VAT, which is calculated and shown at checkout based on your location.
  • Per-user plans are billed based on the number of active members in your workspace.

By starting a paid subscription, you authorize us and our payment processors to charge your chosen payment method for the applicable fees and taxes.

Automatic renewal

Paid plans renew automatically at the end of each billing period at the then-current price for your plan, unless you cancel before the renewal date. Monthly plans renew each month, and annual plans renew each year. We charge the payment method on file at the time of renewal. If a price has changed, the renewal will reflect the then-current price. You can avoid renewal at any time by canceling before the renewal date, as described below.

How to cancel

You can cancel your subscription at any time from your account settings. Cancellation is self-serve, so no phone call or email is required. When you cancel:

  • Your cancellation takes effect at the end of the current billing period.
  • You retain access to your paid features until the end of that period.
  • Your plan does not renew after the current period ends.

After the period ends, your workspace typically moves to the free plan so your content remains accessible, subject to the limits of the free plan.

Refund eligibility

We offer a 14-day money-back window for new paid subscriptions. If you are not satisfied with your first paid subscription, you may request a full refund of that initial charge within 14 days of the date it was made.

To request a refund, email info@notioff.org from the email address associated with your account, and include enough detail for us to locate your subscription. Once approved, refunds are issued to your original payment method. Processing times vary by payment provider and bank, and it may take several business days for the refund to appear on your statement after we issue it.

Non-refundable situations

Some charges fall outside the money-back window and are generally not eligible for a refund, including:

  • Renewal charges and other amounts billed after the initial 14-day window has passed.
  • Partial or unused portions of a billing period after the window, since you keep access until the end of the period you paid for.
  • Add-on usage or optional features that have already been consumed.
  • Amounts specifically identified as non-refundable at the time of purchase.

Where local law grants you additional refund or cancellation rights, those rights continue to apply and are not limited by this section.

Downgrades and plan changes

You can upgrade or downgrade your plan at any time. When you change plans, we adjust your billing on a prorated basis, so you only pay for what you use. Upgrades typically take effect immediately, with a prorated charge for the remainder of the current period. Downgrades and seat reductions typically take effect at your next renewal, and any applicable credit is applied to future charges rather than paid out as cash.

Chargebacks

If you believe a charge is incorrect, please contact us first at info@notioff.org. We will review the issue promptly and work with you to make it right, which is almost always faster than a formal dispute. Filing a chargeback without contacting us can lead to your account being suspended while the dispute is investigated. We are happy to help resolve billing questions directly.

Contact us

If you have questions about billing, cancellation, or refunds, please contact us: